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Health & Safety

Welcome to the CAP21 Health and Safety information page. This web page is regularly updated with health and safety protocol plans for attendees, exhibitors, and staff onsite at CAP21.

The CAP monitors the evolving public health guidance regarding large gatherings and will continue to provide updates. The CAP continues to ask all attendees, exhibitors, and CAP staff to follow all applicable regulations and make informed choices about travel, onsite, and external engagement.

Our goal is to host a safe and meaningful event. We recognize that the situation and applicable guidance may continue to evolve through the CAP21 event. Please check back here frequently for future updates. We thank you for your commitment to gather safely, and we look forward to seeing you onsite in Chicago.

If you cannot or choose not to comply with the CAP21 onsite Health and Safety requirements detailed here, we encourage you to explore our CAP21 Virtual experience. CAP21 Virtual content and programming is very much like the onsite event and takes place within our virtual platform environment, where you can access content tailored for online experiences with the convenience you need.

Notice: Masks Required for All Attendees

The CAP has enacted a mask requirement for all onsite meeting participants regardless of vaccination status in compliance with the Centers for Disease Control and Prevention (CDC) and local conditions.

On July 27, the CDC issued updated guidance recommending fully vaccinated people wear masks in public indoor settings to help prevent the spread of the delta variant and help protect others.

In addition, as of August 20 the Chicago Department of Public Health (CDPH) updated its masking guidance. Masks will be REQUIRED in all indoor public settings as the average number of new daily cases of COVID-19 in Chicago surpassed 400. Everyone regardless of vaccination status will be required to wear a mask while indoors in public settings.  A face mask is required for all attendees, exhibitors, guests, and staff within the 2021 CAP Annual Meeting facilities.

Entry Protocol: Proof of Vaccination Required

In addition, the CAP has adopted a “Vaccination Required” approach for all attendees, their guests, exhibitors, and CAP staff at CAP21. In practice, this means all CAP21 attendees, exhibitors, and CAP staff will have to provide proof of their COVID-19 “full vaccination” to access CAP21.

For the right of entry to CAP21, a person is considered fully vaccinated:

  • Two weeks after their second dose in a 2-dose series, such as the Pfizer and Moderna vaccines, or
  • Two weeks after a single-dose vaccine, such as Johnson & Johnson’s Janssen vaccine

This guidance applies to COVID-19 vaccines authorized for emergency use by the US Food and Drug Administration (ie Pfizer-BioNTech, Moderna, and Johnson & Johnson (J&J)/Janssen COVID-19 vaccines), and COVID-19 vaccines authorized for emergency use by the World Health Organization (i.e., AstraZeneca/Oxford, Covishield, Sinopharm, and Sinovac), on or before July 26, 2021. The full list of vaccines with the final WHO EUL/PQ evaluation status is available here.

If an attendee, exhibitor, guest, or CAP staff member does not meet these requirements, they are NOT considered fully vaccinated and will not be permitted to enter the CAP21 event space.

Additionally, the CAP recommends all attendees, exhibitors, and CAP staff comply with travel guidelines issued by the CDC when traveling to Chicago.

All CAP21 in-person registrants will receive emails from CAP Events with a link to verify vaccination status. We strongly encourage you to complete and submit the online form before joining us in Chicago. 

Onsite Health and Safety Measures

The following protocols will be in place during CAP21:

  • Attendees, exhibitors, and staff must complete an onsite attestation confirming compliance with all health and safety protocols.
  • Socially distanced seating will be provided in all meeting spaces, including at all education sessions and networking events.
  • The exhibit hall will have booths spaced apart.
  • Mask and hand sanitizer will be available throughout the CAP21 event space.
  • All attendees, exhibitors, and staff should:
    • Not enter the CAP21 event space if they are experiencing any flu-like symptoms.
    • Wash hands often with soap for at least 20 seconds and use an alcohol-based hand sanitizer.
    • Avoid touching their eyes, nose, and mouths with unwashed hands; and
    • Engage in other responsible health and safety practices on and offsite the CAP21 event space.

Onsite Medical Office

InHouse Physicians, a specialist firm, will operate an onsite clinic from Friday, September 24, 2:00 PM, through Wednesday, September 28, 4:00 PM, located near the registration desk.

Clinic Hours:

  • Friday, September 24 – 2:00-8:00 PM
  • Saturday, September 25 – 6:00 AM – 8:00 PM
  • Sunday, September 26 – 6:30 AM – 7:00 PM
  • Monday, September 27 – 6:30 AM – 7:00 PM
  • Tuesday, September 28 – 7:30 AM – 5:00 PM

InHouse Physicians will offer:

  • On duty and on-call 24/7 provider coverage
  • On-call physician via TeleHealth hotline
  • Daily COVID health screening
  • Vaccine verification

InHouse Physicians was created in 1992 to meet needs in the corporate meeting industry, namely, providing access to convenient, high-quality medical care for attendees with acute health care needs at corporate meetings and events. InHouse Physicians will provide a full pharmacy, a network of specialists nearby, and all the supplies of a mini-emergency room with 24-hour on-call support.


Global Care and Cleanliness Commitment
Hyatt achieved GBAC STAR™ accreditation

  • GBAC STAR™ is a division of ISSA, a worldwide cleaning association. The accreditation highlights our commitment to protect our guests and employees from infectious diseases through enhanced cleaning, disinfection, and infectious disease prevention protocols. This standard will expand our already thorough cleaning protocols to establish a safe, sanitary, and healthy environment, all monitored by regular internal and third-party auditing.
  • New colleague training and support resources, including a dedicated onsite Hygiene Manager. This role is responsible for ensuring adherence to the latest cleanliness guidance and protocols both in guestrooms and meeting and event space.
  • A cross-functional working group of medical experts and industry professionals will contribute to various aspects of the hotel experience.

The following procedures have been put into place to ensure a safe and healthy environment for guests and colleagues:

  • All tablecloths and linen laundered daily
  • Linen-less tables disinfected daily
  • Podiums, speaker tables, and AV equipment sanitized between sessions
  • Frequent sanitation of high-touch items including tables, chairs, doorknobs, and handles
  • Hand sanitizing stations near all entrances
  • Designated walkways within the meeting and marked doors for entrance and exit, propped open when possible

For more information on the Hyatt’s cleaning process and readiness, visit