Skip to content

Help & FAQs

Attendees can find answers to commonly asked questions. If you need additional assistance, please contact us via email at

Event Website Information

How do I access a session?
All sessions are accessible from the Agenda page.

When can I enter a session?
You may enter a session two minutes before the scheduled start time, but you can access the CAP21 sessions at any time to read descriptions and review materials.

Will sessions be recorded and available on-demand?
Most sessions will be recorded and available for on-demand viewing 48 hours after a session is over. On-demand content will be available to attendees on the event site through November 28, 2021.

Where can I find information about onsite registration hours, exhibit hall schedule, and other resources?
Our General Information page has current information related to registration, exhibit hall, and speaker ready room hours.
What does it mean if I ‘star’ a session?
If you star a session, it is added to your interested sessions under your profile.
What is the Community?
The Community is the virtual networking area of CAP21. You can connect with colleagues, send messages, star a contact, and see who has viewed your profile.
May I opt-out of the Community?
Yes—you can leave the Community at any time by clicking the down arrow at the uppermost right-hand top corner and select “Leave Community”.
How do I update my profile?
You can update your profile at any time by clicking the down arrow at the uppermost right-hand top corner and select “Edit Profile”
Why can’t I access my profile via my mobile device or tablet on the event site?
Unfortunately, attendees need to access the CAP21 event site on their desktop to update and view their profile.
How do I share my CAP21 experience on my social network(s)?
Visit our Social Media page and include the hashtag #CAP21 in your posts on Facebook, Instagram, Twitter, and LinkedIn.
I want to view the CAP21 exhibitor and industry resources. Where can I find that information?
Our CAP21 exhibitor and industry resources is available on our Industry Resources page.

Onsite Attendee Information

What are the CAP21 registration hours?
Our registration location and hours are:
Grand Registration, Ballroom Level, East Tower 
Friday, September 24 
2:00-8:00 PM 
Saturday, September 25 
6:00 AM – 7:00 PM 
Sunday, September 26 
6:30 AM – 6:00 PM 
Monday, September 27 
6:30 AM – 6:30 PM 
Tuesday, September 28 
7:30 AM – 5:00 PM 

If you need help at any time onsite at the Hyatt Regency Chicago, please come to the registration desk or ask any CAP staff member for assistance.

If I need medical attention, what should l do?
Information about medical services may be accessed here.

Technical Requirements and Tips

What are the system requirements to join a session?

  • Windows 7 and above, running Chrome, Firefox or Edge. Internet Explorer is not supported.
  • MacOS 10.9 or later, running Chrome and Firefox. Safari is not supported.
  • iPhone 5S or later, running iOS 11 and up, running Chrome and Firefox. Safari is not supported.
  • Android 4.0 or later, running Chrome.

Please note, additional devices may successfully connect but are not officially supported and recommend using Chrome as your browser for the best experience.

How do I set Chrome as the default browser on my Apple device?
To set Chrome as your default browser, first, make sure your iPhone or iPad is running iOS 14 and you have Chrome installed. Go to your iPhone/iPad Settings, scroll down until you see “Chrome” and tap on it. Tap on “Default Browser App” Choose “Chrome”

Why do I need to enable third-party cookies?
The event uses Bizzabo to power our agenda and virtual sessions. Bizzabo requires third-party cookie consent to display the virtual session video player and provide your personalized agenda and additional engagement tools. Learn how to enable third-party cookies

The sound is coming out of a different device than I want – what can I do?
To toggle between multiple outputs connected to your device (e.g. internal speakers, headphones and AirPlay), click the gear icon on the top right of the live-streamed session. You will then be able to select which output and input devices should be used.

The output device I want to use isn’t showing up – how can I fix this?
First, check the physical connection to your device by either unplugging and re-connecting your physical headphones or toggling Bluetooth on and off.

If you are confident that the output device is connected correctly, check your system preferences to ensure your computer recognizes the device. On a Windows device, click the loudspeaker icon on the bottom right of your screen, and you’ll be able to change the output device. On a Mac, visit System Preferences > Sound to choose your output devices.

My devices are connected properly, but I can’t hear anything.
If you’re confident everything is connected properly, your devices might be being used by another tool or application. Make sure tools like Zoom, Google Hangouts, Go To Meeting, etc. have been closed before starting the session.

I need help. Who do I contact with questions?
Please send us an email at